hands to you wellness studio

I was given a two hour massage as a gift from my Mom. She brought it on Amazon Local. I had an appointment for 10 AM. Fist of all her place is in an apartment building. Her apartment. I tried to buzz her for my appointment but she did not answer. I called the phone again and left a message that I was outside waiting. No answer. It was cold outside. So after 25 minutes of waiting I left. It is now 4 hours after my appointment and she still has not called. I called Amazon and my Mom is getting a full refund. how can they have a local deal for a service that is in someones living quarters. It is not a studio.